Support

    Something not working? Start here

    Most TTLock issues are fixed in under five minutes. Pick your symptom below, or email us if you're still stuck.

    Troubleshooting articles

    Smart lock Bluetooth not connecting

    App can't find or pair with the lock over Bluetooth.

    Read the fix

    TTLock gateway shows offline

    The gateway shows offline and remote unlock stops working.

    Read the fix

    Passcode not working on the lock

    A passcode is rejected or does nothing at the keypad.

    Read the fix

    Lock not found when adding it

    The lock never shows up in the add-device scan.

    Read the fix

    Lock batteries draining fast

    Batteries empty in weeks instead of months.

    Read the fix

    Setup guides

    Setting up for the first time, not fixing a problem? These walk through the full process.

    Browse setup guidesRead the blog

    Popular features

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    Contact the team directly

    Can't find your issue above? Reach the Smart Lukko support team.

    Email Support

    support@smartlukko.com

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    Within 24 hours

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