How to Transfer TTLock to a New Phone (or New Owner)

• Your account login. The email or phone number and password used when the locks were first added.
• A new phone with Bluetooth and internet. Smart Lukko is an independent third-party app for TTLock-compatible locks, not affiliated with TTLock/Sciener, and it works the same way on any recent Android or iOS handset.
• For a real ownership transfer: the new owner's own account, and physical access to the lock so it can be re-added after being released.

Keeping the same owner, just a new phone

1. Install the app on the new phone and sign in with the same account credentials you used before — do not create a new account.
2. Let it sync. All locks, eKeys, passcode records and access logs are stored against your account in the cloud, so they appear automatically once the app finishes syncing, with no need to re-scan any lock.
3. Re-pair Bluetooth only if a lock refuses to unlock directly. The lock list appears immediately, but the first close-range unlock may need the phone to complete a Bluetooth handshake, which happens automatically.
4. Sign out of the old phone if you are retiring it, especially if it is being sold or handed to someone else.

Transferring ownership to someone else

1. Decide what the new owner needs. A full transfer means they become the admin who can add and remove other users; anything less can be handled with a shared eKey instead.
2. Delete the lock from your account. Open the lock's settings and remove it. This unbinds the lock and clears your admin rights over it.
3. Have the new owner scan and add it. Once unbound, the lock goes back into pairing mode and shows up in any app's add-device list, letting the new owner bind it to their own account as the new admin.
4. Rebuild access from scratch. The new owner sets fresh passcodes, cards, fingerprints and eKeys; nothing carries over from the previous account.

TTLock-compatible locks are single-owner devices, so leaving one bound to your account after a sale hands you permanent, invisible access to the buyer's door.

• Delete every passcode, card and fingerprint you or previous tenants set up, not just your own.
• Revoke all eKeys shared with cleaners, contractors, guests or family.
• Unbind the lock from your account as the final step, right before handover, so it does not sit unpaired and vulnerable for long.
• Confirm with the buyer that they can see and add the lock before you leave the property.
• Remove the gateway too if one is included in the sale, and unbind it from your account the same way.

• Creating a new account on the new phone. This starts you from zero with no locks; always sign in with the original credentials instead.
• Assuming a factory reset transfers ownership. A reset only clears the lock's own memory; the account binding is separate and must be released from the app.
• Forgetting shared eKeys still work after a sale. Anyone you granted access to before the sale keeps it until you revoke it or the lock is unbound.
• Not telling the new owner to expect a factory-reset-like blank slate. After a real ownership transfer they must re-add every passcode and user themselves.