Use CasesLast updated

    How to Give a Cleaner Access Without a Key

    Giving a cleaner or contractor access without a key means issuing a cyclic passcode for a recurring schedule or a timed eKey for a one-off visit, checking the lock's access log to confirm they actually arrived, and revoking the credential instantly the moment the arrangement ends — all without cutting a spare key or changing the lock afterward.

    The problem with lending out a physical key

    A spare key handed to a cleaner or contractor has no expiry and no record of use. If the arrangement ends, the only way to be sure access is gone is to get the key back or rekey the door — and there is no way to confirm whether the person actually showed up on a given day short of being there yourself.

    Setting up recurring or one-off access

    1. For a recurring cleaner, use a cyclic passcode. Set it to repeat on the specific days and time window the cleaner actually works, such as every Tuesday between 9am and 1pm, so it only works during that recurring slot rather than around the clock.
    2. For a one-off contractor visit, use a timed eKey or timed passcode valid only for the specific appointment window. It expires on its own once the job is done, with nothing to remember to revoke afterward.
    3. Give each person their own credential, not a code shared between the cleaner, the gardener and a delivery service. Individual credentials are what makes the access log meaningful.
    4. Add a gateway if you are not on site to hand over the code in person, so the credential can be created and sent remotely ahead of the visit.
    5. Share the code or eKey through a message rather than verbally, so there is a written record of what was sent and when.

    Verifying arrival and revoking access

    Because each credential is tied to a specific person, the lock's access log doubles as a lightweight attendance record without any extra equipment:

    • Check the log after the scheduled window to confirm an unlock event occurred using that person's credential, which confirms arrival without needing a phone call or a camera.
    • A missing entry is a clear signal that the visit did not happen as scheduled, worth following up on before assuming the job was done.
    • Revoke the credential the moment the arrangement ends, whether that is after a single job or when a recurring arrangement is cancelled. Deleting a passcode or eKey from the app takes effect immediately, with nothing physical to collect.
    • Review active credentials periodically even for ongoing arrangements, since a cyclic passcode set up months ago can be easy to forget about once it becomes routine.

    What to watch out for

    • Cyclic schedules keep working until deleted. Unlike a timed passcode, a cyclic one has no automatic end date, so it will keep granting access every week unless someone removes it.
    • Don't make the window too narrow. A cleaner who occasionally runs late may be locked out by an overly tight cyclic window; build in a reasonable margin either side of the expected visit time.
    • Logs show a credential was used, not intent. An unlock event confirms someone with that code opened the door; it does not by itself confirm what work was done inside.
    • Smart Lukko is an independent third-party app for TTLock-compatible locks, not affiliated with TTLock/Sciener, so exact log retention periods and credential limits depend on the specific lock model in use.

    Frequently asked questions

    What's the difference between a cyclic and timed credential for a cleaner?

    A cyclic passcode repeats automatically on a recurring schedule, such as every week on the same day and time, which suits an ongoing arrangement. A timed passcode or eKey is valid once between a start and end date, better suited to a single visit.

    How do I know if the cleaner actually showed up?

    Check the lock's access log for an unlock event from their specific credential during the scheduled window. If nothing appears, the visit likely did not happen as planned.

    Can I cancel a cleaner's access immediately if I stop the arrangement?

    Yes, deleting their passcode or eKey from the app takes effect right away, with no key to collect and no need to change the lock.

    Should a contractor and a regular cleaner get the same type of code?

    No, a one-off contractor is better suited to a timed credential for that specific appointment, while a regular cleaner is better suited to a cyclic passcode that repeats on their working schedule.

    Do I need a gateway to give a cleaner remote access?

    A gateway is needed if you want to create or send the credential without being physically present at the lock. Without one, codes must be entered directly at the keypad on site.

    Related feature: Passcodes, fingerprints and cards explained

    Keep reading